MTFX streamlines business by leveraging Office 365 Capabilities.

MTFX is a leading FinTech Company with a 23-year track record in the foreign exchange and international payment industry. MTFX powers payments for more than 5,200 corporate clients internationally in just about every business category. MTFX’s client base includes small to medium-sized companies, large multi-national corporations, law firms, educational institutions, charities and banks.
Aside from not providing a superior customer experience, the company found too many of its work processes were person-dependent. That is, without a specific person available, processes came to a halt. While internal and infrastructure aspects of running the operations were very much process-based, they were not process-driven or managed. Specifically, there were:
We were brought in to define, automate and quantify various processes across the organization. The goal was to improve several customer-facing processes while teaching the teams how to automate processes and systems within the organization. One of the goals associated with each process was to ensure that the company’s clients and its own operations staff knew at all times the status of all activities associated with different business operations. And from the internal operations perspective, all personnel would know precisely their own roles and responsibilities and each other.
We defined the deliverable for each of the four processes to consist of:
Upon completion of our new process-ready solutions, MTFX is now able to measure process cycle times for various processes across the business. Having more effective and efficient processes integrated through APIs into an activity-based engine on SharePoint has helped the company significantly over the last six months.
“Ashish and the CODEVISION team are exceptional. Their attention to detail, focus on delivery and work product are excellent. We continue to use CODEVISION for numerous projects within our organization.“
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