Empower Your Support Team with Intelligent Ticket Management with CV Helpdesk
Deployment Timeframe: Just 1 Week.
CV Helpdesk
SLA & Escalation Tracking
Automated Ticket Routing
One Flat Tenant License
IT Helpdesk & Ticketing System for SharePoint
Log, assign, and resolve support tickets without leaving Microsoft 365. CV Helpdesk brings a full-featured service desk to SharePoint with SLA tracking, automated routing, and total tenant compliance.
Trusted by Progressive Companies
Key features of CV Helpdesk
Your SharePoint-based solution for effortless ticket management and support.
Ticket Submission via Email & Portal
Employees can raise support tickets directly through SharePoint or via a direct or shared email inbox — keeping all requests in one centralized system.
Department-Wise Agent Assignment
Route tickets to the right team automatically. Assign agents by department and configure approval workflows to match your organization's support structure.
Priority Management
Classify every ticket by priority — Low, Medium, High, or Critical — so support teams can respond to the most urgent issues first without manual triage.
Status Tracking
Employees and agents can track the real-time status of every ticket from submission through to resolution, with full visibility at each stage.
Email & In-App Notifications
Automated alerts keep requesters, agents, and managers informed at every stage — ticket created, assigned, updated, and resolved.
Attachment Support
Employees can attach screenshots, documents, or any supporting files when submitting tickets, giving agents the context they need to resolve issues faster.
Internal Notes for Agents
Agents can add internal notes visible only to the support team — enabling collaboration and context-sharing without exposing internal communications to the requester.
Ticket Comments & Conversations
Keep all communication for a ticket in one place. Agents and requesters can exchange messages directly within the ticket thread.
Role-Based Access Control
Define access permissions for employees, support agents, team leads, and administrators — ensuring the right people can view, act on, and manage tickets.
Dashboard & Reporting
Get a clear view of open tickets, resolution times, agent workloads, and support trends with a built-in dashboard and date-range reporting.
Export Tickets to Excel
Export ticket data to Excel for offline analysis, compliance reporting, or stakeholder reviews with a single click.
Custom Branding & Settings
Align CV Helpdesk with your organization's identity. Configure branding, notification rules, ticket categories, and settings without custom development.
Real Results. Real Impact.
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Use Cases: How It Works in the Real World
How CV Helpdesk Can Help:
- Log every IT request as a ticket with a unique ID, priority, and assigned agent.
- Route tickets to the right IT sub-team — hardware, software, network, or access.
- Track resolution status in real time, reducing follow-up emails from employees.
- Attach error screenshots or logs directly to tickets for faster diagnosis.
- Export ticket history for IT audits and compliance reporting.
- Use internal notes for team collaboration without exposing them to end users.
Centralized IT Support Ticketing Across a Multi-Department Organization
Industry
Corporate IT & Enterprise Services
Challenges
Large organizations relying on shared email inboxes for IT support face missed requests, duplicate handling, and zero visibility into resolution status — frustrating employees and overloading IT teams.
Proposed Solutions
CV Helpdesk replaces unstructured email-based support with a structured ticketing system built into SharePoint. IT teams manage all requests from a single dashboard, with priority-based assignment and automated notifications at every stage.
How CV Helpdesk Can Help:
- Capture HR requests through a consistent submission form with mandatory fields.
- Assign requests by category — payroll, onboarding, compliance, or general queries.
- Keep communication within the ticket thread, creating a full audit trail.
- Set priority levels to ensure time-sensitive HR matters are addressed first.
- Enable role-based access so employees only see their own tickets.
- Generate reports to identify recurring HR issues and improve process efficiency.
HR & Admin Request Management for a Distributed Workforce
Industry
HR, Administration & Operations
Challenges
HR and admin teams in hybrid or distributed organizations receive requests across email, chat, and verbal communication — making it nearly impossible to track status, enforce SLAs, or maintain records.
Proposed Solutions
CV Helpdesk gives HR and admin teams a structured intake system within SharePoint. Every request — from policy queries to document approvals — is logged, categorized, assigned, and tracked in one place.
Why Choose CV Helpdesk
Codevision Technologies delivers a reliable helpdesk solution that streamlines ticketing and accelerates issue resolution for your teams.
Microsoft Expertise
Expertise Certified Microsoft specialists building helpdesk and ticketing solutions natively integrated with Microsoft 365 and SharePoint.
Faster Issue Resolution
Streamline ticket routing, prioritization, and tracking to resolve employee and customer issues faster.
Proven Implementation
Successfully deployed across IT and support teams with seamless rollout and zero disruption to operations.
Product Innovation
Building AppSource-certified solutions that extend Microsoft platform capabilities for service management.
0
Faster Ticket Resolution Time
0
Centralized Ticket Tracking
0
Reduction in Repeat Support Requests
0
Improved Customer/Employee Satisfaction
Product Gallery
Resources & Documentations
Everything you need to install, configure, and use the product.
Frequently Asked Questions
CV Helpdesk is a SharePoint-based ticket management solution built on SPFx that lets employees submit, track, and resolve internal support requests directly within Microsoft 365.
No. CV Helpdesk runs entirely within your Microsoft 365 tenant. No third-party helpdesk software, no separate logins, no data leaving your environment.
Employees can raise tickets directly through SharePoint or via a direct or shared email inbox. Both channels feed into the same centralized ticket queue.
Yes. CV Helpdesk supports department-wise agent assignment with configurable approval workflows so every ticket reaches the right person automatically.
Each ticket can be classified as Low, Medium, High, or Critical, allowing support teams to triage and respond to urgent requests first.
Yes. Automated email and in-app notifications update the requester at every stage — from submission and assignment through to resolution.
Yes. Agents can add internal notes visible only to the support team, without exposing those communications to the employee who raised the ticket.